Policies
Return Policy
Returns are accepted within 15 days of delivery.
Eligible returns
- Unopened
- Unused
- In original packaging
- In resalable condition
Not eligible
- Opened products
- Assembled products
- Installed products
- Modified products
- Special-order items
Shipping
Customers are responsible for return shipping unless the product arrived damaged or incorrect. If your product arrived damaged or incorrect, contact us within 48 hours of delivery so we can make it right.
Order cancellations
We can't guarantee cancellations, but we'll do our best if you reach out within the first 24 hours of placing your order. After that window, orders typically enter fulfillment and can't be pulled back. Email connect@distinctkb.com as soon as possible with your order number and we'll try to catch it before it ships.
Wrong or missing items
If something arrived wrong or is missing from your order, email connect@distinctkb.com with your order number and a photo (for wrong items). We'll investigate and replace it at no cost to you.
How to start a return
Email connect@distinctkb.com with your order number and a brief description. We'll respond within one business day with next steps.